Refund Policy
Last updated: 2026-10-28
Overview
Thank you for using the Gemini to Word extension, operated under Kobaltstack LLC. This policy explains how refunds and cancellations work. By making a purchase you agree to it along with our Terms of Service and Privacy Policy.
If you are not satisfied for any reason, contact us first — we are happy to help resolve the issue.
30-day money-back guarantee
You may request a refund within 30 days of your original purchase date. Approved refunds are issued to the original payment method.
Your statutory consumer rights — including any withdrawal or cancellation periods required by the laws of your country — are unaffected by this policy and always take precedence over it.
Subscriptions
You can cancel a subscription at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not issue partial refunds for unused time within a billing period unless required by law.
If you believe you were charged after cancelling, email us at purpleparrottt@gmail.com and we will resolve it.
Free plans and trials
Features or plans marked as free involve no payment and are not subject to refunds.
How to request a refund
Email purpleparrottt@gmail.com with the email used at purchase, the approximate date and the reason for your request. We aim to respond within a few business days.
Exceptions
We may decline a refund where there is evidence of fraud or abuse of this policy.
If you purchased through a third-party platform such as the Chrome Web Store or another marketplace, that platform's own refund policy governs your purchase instead of this one.
Contact us
Questions about this Refund Policy: purpleparrottt@gmail.com. Postal address: Kobaltstack LLC, 447 Broadway, 2nd Floor, 3436, New York, NY 10013, US.